acl acl2013 acl2013-287 knowledge-graph by maker-knowledge-mining

287 acl-2013-Public Dialogue: Analysis of Tolerance in Online Discussions


Source: pdf

Author: Arjun Mukherjee ; Vivek Venkataraman ; Bing Liu ; Sharon Meraz

Abstract: Social media platforms have enabled people to freely express their views and discuss issues of interest with others. While it is important to discover the topics in discussions, it is equally useful to mine the nature of such discussions or debates and the behavior of the participants. There are many questions that can be asked. One key question is whether the participants give reasoned arguments with justifiable claims via constructive debates or exhibit dogmatism and egotistic clashes of ideologies. The central idea of this question is tolerance, which is a key concept in the field of communications. In this work, we perform a computational study of tolerance in the context of online discussions. We aim to identify tolerant vs. intolerant participants and investigate how disagreement affects tolerance in discussions in a quantitative framework. To the best of our knowledge, this is the first such study. Our experiments using real-life discussions demonstrate the effective- ness of the proposed technique and also provide some key insights into the psycholinguistic phenomenon of tolerance in online discussions.

Reference: text


Summary: the most important sentenses genereted by tfidf model

sentIndex sentText sentNum sentScore

1 While it is important to discover the topics in discussions, it is equally useful to mine the nature of such discussions or debates and the behavior of the participants. [sent-4, score-0.291]

2 One key question is whether the participants give reasoned arguments with justifiable claims via constructive debates or exhibit dogmatism and egotistic clashes of ideologies. [sent-6, score-0.331]

3 In this work, we perform a computational study of tolerance in the context of online discussions. [sent-8, score-0.513]

4 intolerant participants and investigate how disagreement affects tolerance in discussions in a quantitative framework. [sent-10, score-1.246]

5 Our experiments using real-life discussions demonstrate the effective- ness of the proposed technique and also provide some key insights into the psycholinguistic phenomenon of tolerance in online discussions. [sent-12, score-0.723]

6 In this work, we adopt this definition, and also employ the following characteristics of tolerance (also known as “code of conduct”) (Crocker, 2005; Gutmann and Thompson, 1996) to guide our work. [sent-24, score-0.453]

7 , using proper language irrespective of agreement or disagreement of views. [sent-30, score-0.335]

8 The issue of tolerance has been actively researched in the field of communications for the past two decades, and has been investigated in multiple dimensions. [sent-31, score-0.522]

9 However, existing studies are typically qualitative and focus on theorizing the socio-linguistic aspects of tolerance (more details in §2). [sent-32, score-0.453]

10 With the rapid growth of social media, the large volumes of online discussions/debates offer a golden opportunity to investigate people’s implicit psyche in discussions quantitatively based on the real-life data, i. [sent-33, score-0.321]

11 , their tolerance levels and their arguing nature, which are of fundamental interest to several fields, e. [sent-35, score-0.505]

12 Analyzing how disagreement affects tolerance and estimating the tipping point of such effects. [sent-44, score-1.054]

13 These allow us to generate a set of novel features from the estimated latent variables of DTM capable of capturing authors’ tolerance psyche during discussions. [sent-52, score-0.524]

14 The features are then used in learning to identify tolerant and intolerant authors. [sent-53, score-0.548]

15 The second task studies the interplay of tolerance and disagreement. [sent-55, score-0.484]

16 It is well-known that tolerance facilitates constructive disagreements, but sustained disagreements often result in a transition to destructive disagreement leading to polarization and intolerance (Dahlgren, 2005). [sent-56, score-1.024]

17 An interesting question is: What is the tipping point of disagreement to exhibit intolerance? [sent-57, score-0.636]

18 We take a Bayesian approach to seek an answer and discover issue-specific tipping points. [sent-58, score-0.27]

19 Finally, this work also produces an annotated corpus of tolerant and intolerant users in online discussions across two domains: politics and religion. [sent-60, score-0.883]

20 2 Related Work Although limited work has been done on analysis of tolerance in online discussions, there are several general research areas that are related to our work. [sent-62, score-0.513]

21 Tolerance has also been investigated in the domain of political communications with an emphasis on political sophistication (Gastil and Dillard, 1999), civic culture (Dahlgren, 2002), and democracy (Fishkin, 1991). [sent-71, score-0.341]

22 These existing works study tolerance from the qualitative perspective. [sent-72, score-0.453]

23 Tolerance in discussions refers to the reception of certain views and often indicated by agreement and disagreement expressions and other features (§5). [sent-81, score-0.511]

24 Online discussions or debates: Several works put authors in debate into support and oppose camps. [sent-82, score-0.296]

25 However, these works do not consider tolerance analysis in debate discussions, which is the focus of this work. [sent-89, score-0.566]

26 1681 In a similar vein, several classification methods have been proposed to recognize opinion stances and speaker sides in online debates (Somasundaran and Wiebe, 2009; Thomas et al. [sent-90, score-0.252]

27 Other related works studying dialogue and discourse in discussions include authority recognition (Mayfield and Rosè, 201 1), dialogue act segmentation and classification (Morbini and Sagae, 201 1; Boyer et al. [sent-99, score-0.271]

28 But they are not designed to identify tolerance or to ana- lyze tipping points of disagreements for intolerance in discussions which are the focus of this work. [sent-103, score-1.042]

29 The full data is used for modeling, but 436 and 501 authors from Politics and Religion domains were manually labeled as being tolerant or intolerant (Table 1(c)) respectively for classification experiments. [sent-112, score-0.635]

30 The judges are fluent in English and were briefed on the definition of tolerance (see § 1). [sent-114, score-0.497]

31 From each domain (Politics, Religion), we randomly sampled authors having not more than 60 posts in order to reduce the labeling burden as the judges need to read all posts and see all interactions of each author before providing a label. [sent-115, score-0.414]

32 In our labeling, we found that users strongly exhibit one dominant trait: tolerant or intolerant, as our data consists of topics like elections, immigration, theism, terrorism, and vegetarianism across politics and religion domains, RPDeolmigtaicosn 46P8os63t0s5 A1u30t72h07ors Co0 h. [sent-120, score-0.517]

33 This shows that tolerance as defined in § 1 is quite decisive and one can decide whether a debater is exhibiting tolerant vs. [sent-130, score-0.661]

34 4 Model We now present our generative model to capture the key aspects of discussions/debates and their intricate relationships, which enable us to (1) design sophisticated features for classification and (2) perform an in-depth analysis of the interplay of disagreement and tolerance. [sent-134, score-0.354]

35 DTM is a semi-supervised generative model motivated by the joint occurrence of various topics; and agreement and disagreement expressions (abbreviated AD-expressions hereon) in debate posts. [sent-136, score-0.503]

36 1682 ting, we model topics and debate expression distributions specific to authors as this work is concerned with modeling authors’ (in)tolerance nature. [sent-157, score-0.228]

37 These will be used to produce a rich set of user behavioral features for characterizing tolerance in §5. [sent-636, score-0.559]

38 5 Feature Engineering We now propose features which will be used for model building to classify tolerant and intolerant authors in Table 1(c). [sent-638, score-0.579]

39 1 Language based Features of Tolerance Word and POS n-grams: As tolerance in communication is directly reflected in language usage, word n-grams are obvious features. [sent-641, score-0.512]

40 The rationale of using POS tag based features is that intolerant communications are often characterized by hate/egotistic speech which have pronounced use of specific part of speech (e. [sent-643, score-0.376]

41 As tolerance in discussions is characterized by reasoned expressions which often accompany sourcing (e. [sent-648, score-0.686]

42 2 Debate Expression Features AD-expressions: As we have seen in §4, DTM can discover specific agreement and disagreement expressions in debates. [sent-658, score-0.39]

43 3 User Behavioral Features Here we propose several features of user interaction which reflect the socio-psychological state of tolerance while participating in discussions. [sent-682, score-0.496]

44 We use the probability mass assigned to each arguing nature type as a user behavioral feature. [sent-694, score-0.205]

45 (3) Behavioral Response: As intolerant users are likely to attract more disagreement, it is naturally useful to estimate the response (agreeing vs. [sent-714, score-0.398]

46 ]� (6) where the inner expectation is taken over all posts of ? [sent-853, score-0.178]

47 The aggressive posting behavior is weighted by author’s disagreeing nature because a person usually exhibits a dominating nature when he pushes hard to establish his ideology (which is often in disagreement with others) (Moxey and Sanford, 2000). [sent-860, score-0.476]

48 Topic Shifts: An interesting phenomenon of human (social) psyche is that when people are unable to logically argue their stances and feel they are losing the debate, they often try to belittle/deride others by pulling unrelated topics into discussion (Slavin and Kriegman, 1992). [sent-861, score-0.182]

49 Topic shifts thus have a relation with tolerance in deliberation. [sent-863, score-0.503]

50 StromerGalley (2005) reported that if the discussion is off topic, then tolerance or deliberation cannot meet its objective of deep consideration of an issue. [sent-864, score-0.524]

51 across various posts in a thread can serve as a good feature for measuring tolerance. [sent-866, score-0.234]

52 Finally, we note that by no means do we claim that the mere presence and a large value of any of the above features imply that a user is intolerant or tolerant. [sent-914, score-0.383]

53 They are indicators of the phenomenon of tolerance in discussions/debates. [sent-915, score-0.487]

54 In particular, we first consider the task of classifying whether an author is tolerant or intolerant in discussions. [sent-919, score-0.617]

55 We employ a linear kernel 5 SVM (using the SVMLight system (Joachims, 1999)) and report 5fold cross validation (CV) results on the task of predicting the socio-psychological nature of users’ communication: tolerant vs. [sent-923, score-0.255]

56 was then fitted (using the approach in (Hofmann, 1999)) to the test set users and their posts for generating the features of the test instances. [sent-927, score-0.193]

57 Using heuristic factor analyses (HFA) of reasoned and sourced expressions (Table 4) brings about 1% and 2% improvement in ac- curacy in politics and religion domains respectively. [sent-938, score-0.319]

58 3 produced from DTM progressively improve classification accuracies by 4% and 8% in politics domains and 5% and 6% in religion domains. [sent-942, score-0.235]

59 This shows that the debate expressions and user behaviors computed using the DTM model can capture various dimensions of (in)tolerance not captured by n-grams. [sent-946, score-0.211]

60 We now quantitatively study the effect of disagreement on tolerance. [sent-949, score-0.335]

61 We recall from § 1 that tolerance indicates constructive discussion and allows disagreement. [sent-950, score-0.498]

62 Some level of disagreement is often times an integral component of deliberation and tolerance (Cappella et al. [sent-951, score-0.819]

63 The distinction is that the former is aimed at arriving at a consensus or solution, while the latter leads to polarization and intolerance (Sunstein, 2002). [sent-954, score-0.189]

64 a0 el321u expctd disagreement over all posts in each issue/thread, # Posts: the total number of posts, # Users: the total number of users/authors, % Intol: % of intolerant users in each thread, ? [sent-977, score-0.828]

65 : the estimated tipping point, and p-value: computed from two-tailed Fisher’s exact test. [sent-978, score-0.27]

66 greement often takes a transition towards destructive disagreement and is likely to lead to intolerance. [sent-979, score-0.295]

67 In such cases, the participants often stubbornly stick to an extreme attitude, which eventually results in intolerance and defeats the very purpose of deliberative discussion. [sent-981, score-0.306]

68 An intriguing research question is: What is the relationship between disagreement and intolerance? [sent-982, score-0.295]

69 To derive quantitative and definite conclusions, it is required to perform the following tasks: • For each issue, empirically investigate in expectation the tipping point of disagreement beyond which a user tends to be intolerant. [sent-986, score-0.687]

70 • Further, investigate the confidence on the estimated tipping point (i. [sent-987, score-0.306]

71 , what is the likelihood that the estimated tipping point is statistically significant instead of chance alone). [sent-989, score-0.306]

72 ) are the estimates of agreeing and disagreeing nature of an author and ? [sent-1004, score-0.284]

73 < 1 serves as a tipping point of disagreement beyond which intolerance is exhibited. [sent-1022, score-0.757]

74 indeed serves as the tipping point of disagreement to exhibit intolerance corresponds is to rejecting the null hypothesis that the probabilities in (8) are equal. [sent-1073, score-0.792]

75 We employ a Fisher’s exact test to test significance and report confidence measures (using p-values) for the tipping point thresholds. [sent-1074, score-0.306]

76 is computed using the entropy method in (Fayyad and Irani, 1993) as follows: We first fit our previously learned model (using the data in Table 1 (a)) to the new threads in Ta- ble 6 and its users and posts to obtain the estimates of ? [sent-1077, score-0.243]

77 Then, for each user we have his predicted deliberative (social) psyche (Tolerant vs. [sent-1089, score-0.227]

78 Intolerant) and also his overall disagreeing nature exhibited in that thread (the posterior on ? [sent-1090, score-0.274]

79 For a thread, tolerant and intolerant users (data points) span the range [0, 1] attaining different values for ? [sent-1099, score-0.606]

80 Each candidate tipping point of disagreement, 0 ≤ ? [sent-1108, score-0.306]

81 ′ ≤ 1results in a binary partition of the range with each partition containing some proportion of tolerant and intolerant users. [sent-1109, score-0.548]

82 We compute the entropy of the partition for every candidate tipping point in the range [0, 1]. [sent-1110, score-0.306]

83 Across all threads/issues, we find that the expected disagreement over all posts, ? [sent-1115, score-0.295]

84 5 showing that in discussions of the reported issues, disagreement predominates. [sent-1127, score-0.416]

85 The percentage of intolerant users increases with the expected overall disagreement in the issue except for the issue Obama euphoria. [sent-1142, score-0.759]

86 The estimated tipping point of disagreement to exhibit intolerance, ? [sent-1144, score-0.636]

87 This reflects that as overall disagreement in the issue increases, the tipping point of intolerance decreases, i. [sent-1156, score-0.79]

88 , due to high discussion heat, people are likely to turn intolerant even with relatively small amount of disagreement. [sent-1158, score-0.34]

89 As judging all users across all threads would require reading about 7000 posts, for confirmation, we randomly sampled 30 authors across various threads for labeling by our judges. [sent-1161, score-0.189]

90 Table 6 shows that for moderately heated issues (healthcare, Europe ’s collapse), in expectation, author’s disagreement ? [sent-1164, score-0.375]

91 However, for sensitive issues, we find that the tipping point is much lower, abortion: 37%; socialism: 48%. [sent-1173, score-0.306]

92 � = 66% overall disagreement, the percentage of intolerant users remains the lowest (30%) and the tipping point attains a highest value (? [sent-1186, score-0.704]

93 7 Conclusion This work performed a deep analysis of the sociopsychological and psycholinguistic phenomenon of tolerance in online discussions, which is an important concept in the field of communications. [sent-1193, score-0.602]

94 A novel framework is proposed, which is capable of characterizing and classifying tolerance in online discussions. [sent-1194, score-0.513]

95 Further, a novel technique was also proposed to quantitatively evaluate the interplay of tolerance and disagreement. [sent-1195, score-0.524]

96 Our empirical results using real-life online discussions render key insights into the psycholinguistic process of tolerance and dovetail with existing theories in psychology and communications. [sent-1196, score-0.689]

97 In our future work, we want to further this research and study the role of diversity of opinions in the context of tolerance and its relation to polarization. [sent-1198, score-0.491]

98 The power of negative thinking: Exploiting label disagreement in the min-cut classification framework. [sent-1223, score-0.323]

99 In search of the talkative public: Media, deliberative democracy and civic culture. [sent-1289, score-0.222]

100 Identifying agreement and disagreement in conversational speech: Use of Bayesian networks to model pragmatic dependencies. [sent-1319, score-0.335]


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